5 PLUS 2 COMMS
Melior AI, the conversational AI solutions specialist, is pleased to announce that Swisscom, the major technology and telecommunications provider in Switzerland, will offer its solutions to a growing number of enterprise clients. Using Melior AI’s advanced technology and their highly developed omnichannel products, which include chat and voice, Swisscom will provide solutions to the rapidly evolving Swiss market.
Martin Szyllo, CEO and Co-Founder of Melior AI comments: “We’re hugely excited by the opportunity to work with Swisscom, who are so highly respected in their field, and to leverage important working relations to bring our advanced AI solutions to companies in a new market that will enjoy support from their local trusted partner. Swisscom is synonymous with innovation and with seeking pioneering solutions to better serve their customers, and our unique technology, which swiftly addresses many use cases in customer support for banking and insurance services will allow them to do so.”
Melior AI’s world leading technology and knowledge of the AI space is behind the creation of their robust dialogue engine and innovative conversational AI solutions built to address many complex and multilingual use cases including FAQ, hybrid bots, financial and insurance client onboarding including AML, portfolio and account management questions, as well as appointment scheduling and standard HR queries.
Dario Di Cerbo, Business Development for Swisscom B2B 3rd Party Services says: “We are proud to announce this very young cooperation with Melior as part of our B2B 3rd party services program for the Swiss Market. We believe that Melior’s fully Artificial Intelligence based Chatbot solution will bring added value to the Contact Center needs of our customers.”
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. About 19,600 employees generated sales of CHF 5,663 million in the first half of 2019. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.
About Melior AI
Melior AI is an Artificial Intelligence Research & Development company with their own proprietary technology in the areas of Conversational AI, Natural Language Understanding, Semantic Image Search and Dialogue Processing. Melior AI provide the most effective, experience-enhancing conversational AI technology for enterprise across a host of industries, available in over 90 languages, and created specifically to handle complex conversational flows that feel natural, to allow clients to quickly and effortlessly deploy their conversational assistants for new use cases.